![]() So, I tried my scan again and this time, I immediately got the "No preview available when using automatic document feeder" message again so I couldn't even do the first page. I then ran the scan doctor and all checks completed successfully this time. This problem only started suddenly a couple of days ago. Let me add that I had been successfully scanning in multiple page documents via the flatbed into PDF files since I got the printer. I tried scanning my document from the flatbed into a PDF file and, as before, the first page scanned correctly but when I lifted the cover to change pages, I heard the beep and upon scanning the second page got the message that the document was saved so I was unable to do the third page again. I plugged it directly into the wall outlet as you suggested. I did have it plugged into a surge protector. I had, as in all these instances, placed the document directly on the flatbed glass. My third attempt resulted in immediately getting a "No preview available when using automatic document feeder" even though I was not (and have not been) using the feeder. When I started over again, I was able to do one page but on the second page attempt, it scanned it but then immediately saved it and I was unable to do a third page. I repeated the process and it did scan it BUT - this time is said "Scan successfully saved" even though I was not done scanning pages. It did this and correctly asked me if I wanted to do another page. I opened the cover (it beeped once), changed pages, and pressed scan, again. ![]() I then touched "scan" and it scanned this first page OK and asked if I wanted to do a second page. I put a page on the scanner bed and (correctly) it asked if I wanted to see a preview. If it helps, here's the info on the printer status report:Īfter all this, I tried to scan again. The result of that was that I already had the latest updates to software and firmware. I went to "customer care" but, not knowing which of the options to use, I opted to follow your suggestion of getting the lastest firmware updates. The third image shows the result after the restart. Here, in this second image, I followed the instructions of closing apps, unplugging the printer, and restarting. I hit the "OK" button on the misfeed message and "Cancel" on the scan doctor image and then got the second image you'll see below this one. I ran print doctor with the following results (see three images below): Is this an HP 7520 software glitch or hardware problem? I've tried the normal tricks of uninstalling the software and reinstalling it, rebooting, and unplugging the 7520, etc. I have not made any changes to the 7520 nor the Pavilion. At other times, as soon as I place the first page on the glass and go to scan it, it says "No preview available when using Automatic Document Feeder" even though there is no paper in the ADF. It doesn't give me the option of doing more than two pages. It says the scan was successful and document saved even though I have additional pages. When I select Scan->Computer->MyPC->Document->PDF and load a single page on glass, sometimes it allows me to scan that page, asks me to load next page which I do but that's it. Two days ago I started having trouble with the scan feature. ![]() I've also used it to scan multiple pages into a PDF file - one page at a time placed on the glass (not via the Automatic Document Feeder since they are double sided pages). I have frequently used the scanner feature for one page (or photo) at a time placed on the glass. My hp photosmart 7520 has worked fine since I got it a couple of months ago. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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